Q1: Where is your office? 
We are located at InfoTek Perspective Services, Banking Hall, 1st Floor, Kaura Modern Mall, Durumi District, Abuja, Nigeria

Q2: Can I integrate your short code into our website? 
Yes, you can use our API Integration Guide to plug into your website. You may need a programmer to help you do this. API can be downloaded from our download section.

Q3: How long does it take to set up a Shared and Dedicated Short Code? 
Shared takes 24 hours while Dedicated takes 16 -24 weeks.

Q4: Do you offer Zero Billing USSD Short Code and how does it work? 
Yes we do. Zero Billing or Toll-Free USSD Short code does not bill the sender. Rather, the owner of the code pays for all charges. Click here for full details.

Q5: Do You Lease Dedicated Codes? 
No we don’t. You have to visit NCC office near you and apply for your dedicated code. Upon approval, scan your allocation letter and email it to us for integration cost implications. We will assist you in integrating your code across all four networks in Nigeria.

Q6: How Do I get paid my accumulated revenue? 
We pay every 90 days. However, your revenue must meet the minimum guarantee sms hits of 1,000 for Shared and 200,000 for Dedicated. If you don’t meet up with the payment cycle, then your revenue will roll over to the next payment cycle.

Q7: So how much comes to me for each sms sent with my keyword and do I pay additional VAT? 
VAT is already deducted. The figures on the revenue pay chart is your net pay. Contact us for a copy of the payout chart.

Q8: How long can a Short code contract be? 
Every short code setup has a minimum of 1, 3, 6, or 12 months contract agreement.

Q9: Can I buy additional keywords into my Shared account? 
Yes, additional keywords can be purchased for N40k each. You can also assign a different tariff to each new keyword.

Q10: How many networks do you support on your Shared and Dedicated Short Platform? 
We cover MTN, GLO, AIRTEL, and 9MOBILE (ETISALAT) on our Shared and Dedicated Platform.

Q11: Is there a limit to the number incoming of sms traffic on a Shared Platform? 
No, there is no limit. Your subscribers can send as many sms as possible.

Q12: Is there a monthly access fee? 
No, there is currently no monthly access fee on the Shared Short code. The Dedicated Short code do come with a quarterly maintenance fee. Contact us for details.

Q13: Do you have Short code Reseller program? 
Yes, please click here for reseller details.

Q14: Is there a maximum number of keywords in Shared Short Code? 
No, you can purchase as many keywords as you want. However, the length of each keyword must be between 3 – 11 characters

Q15: What is the sms maximum capacity that your shared code can receive daily?
There is no limit to the number of sms our shared short code can handle. It is unlimited.

Q16: Is N100 the maximum that can be charged on your Short code?
Yes, that is the max on our Shared. N150 and N200 tariffs are obtainable on Dedicated. However, the process must go through Nigerian Communications Commissions (NCC).

Q17: IDo You Offer Bulk SMS Service in Nigeria?
Yes, our sms gateway sends messages to Partial DND numbers across all networks and we also have an API for integration. In addition to SMS services, we offer Airtime (VTU) Vending Services, Data Bundle VTU, TV Subscription Renewals and many more. Click here to Sign up: www.voiceandtext.com