Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient in Nigeria and abroad. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. It is very embarrassing to see businesses today in Nigeria using Mobile lines as their office main line.
What does this mean to the prospective customer? It means your business is a here-today-gone-tomorrow shop. A fly-by-night operator. It means you do not have a physical address. It means you are not stable and cannot be trusted. The list of disadvantages is endless. What is even more embarrassing is that the phone rings normally with a normal or funny ringback tone and is answered in an unprofessional way. No one takes such organizations seriously.
Your caller hears a professional message like…”Welcome and Thank you for Calling ABC corporation, Please stay on the line while I connect your call” or “Welcome to ABC Corporation. Our Offices are closed. Our Office hours are between 8.00am to 5.00pm on Mondays to Fridays. Please leave a message in our general mailbox and we will get back to you as soon as possible” or “Press “1” for Sales, Press “2” for Support”.
- Handling customers and prospective customers this way instills confidence in your business and increases business. Whether you are a big or small business, switch to InfoTek IVR today!
Features Includes:
Fully Customizable Platform
Toll Free Feature
Call Back Feature
No Limits to Menus
No Limits on Creativity
Call Transferring
Voice Mail Messaging
Touch Tone Detection
Web Based Reporting
Time-Of-Day Routing
Unlimited SIP Extensions